Simulated Office brings personal touch into digital world of communication that clients don’t need to leave their premises and go to a physical branch.
They have contact with a real person through various communication channels and can share documents with them. A Simulated Office can deal with any business operation now.
As a true digital transformation of existing business, Simulated Office is only accessible over Internet via standard Internet browser3 or mobile application.
Internet application plugin is easy to integrate to existing web application. In a case of personalized usage of corporate web pages (Internet banking application or personalized web portal application), Simulated Office plugin shows number of messages which are new for a logged client.
Text chat, Direct messaging, Video chat and Audio chat – a variety of communication channels to allow clients to choose the best way of holding a conversation.
Co-Browsing and Screen Sharing features during chat, video or audio chat conversation - functionality increasing customer satisfaction, reducing handling time and increasing first call resolution
Bidirectional file sharing between an agent and a customer – functionality that speeds up multiple processes from remote onboarding to product sale.
Transaction authorization – an application that allows a client to sign proposal/deal presented by agent.
Chat history – all files shared, all deals signed and all information exchanged are available for the client and organization.
Chat history – all files shared, all deals signed and all information exchanged are available for the client and organization.
True digital transformation of existing business
Easy communication and collaboration mode
Unique user experience in multichannel environment
UI extension for realtime contact center platform, no need for new investment.
True digital transformation of existing business
Chat history – all files shared, all deals signed and all information exchanged are available for the client and organization.